Shipping & Returns

RETURN & EXCHANGE POLICY

At tugboat & the bird online, your satisfaction is our top priority. All items are inspected thoroughly for flaws prior to shipment. If you are unsatisfied with your items for any reason you have 30 days from the date on your receipt to initiate a return. We will gladly exchange your item(s) or issue you a store credit. Please call the store for any questions. 

 

    GIFT RETURN POLICY

    All gifts are eligible to be returned for a store credit within 30 days of purchase with the gift receipt. We will issue you a one-time store credit card or coupon code via email for the amount of the gift returned once the merchandise has been returned. Original purchaser’s credit card cannot be refunded. Please call the store for any questions.

     

    SHIPPING POLICY

    Our standard flat rate shipping charge is $9.95. All oversized items will be indicated on the website and shipping costs will vary accordingly. Please call the store for gift wrap and/or expedited shipping requests.

    tugboat & the bird cannot ship to international locations.