Política de reembolso

At tugboat & the bird online, your satisfaction is our top priority. All items are inspected thoroughly for flaws prior to shipment. If you are unsatisfied with your items for any reason you have 14 days from the date on your receipt to initiate an exchange or return. If it is a holiday item, return must be initiated prior to the holiday. 

Please send your return to our store address at 318 North Park Avenue, Winter Park, FL 32789. Once your return/exchange has arrived at the store, we will issue a refund, or send out the exchanged item. Please email tugboat@tugboatandthebird.com with your order number if you have any questions.

All sale items and presale items are final sale and cannot be returned or exchanged. No price adjustments will be given for past purchases with sale items. Holiday items cannot be returned after the holiday.

GIFT RETURNS

All GIFTS are eligible to be returned for online store credit within 30 days of purchase with the gift receipt. We will issue you a one-time coupon code via email for the amount of the gift returned once the merchandise has been returned. Original purchaser’s credit card cannot be refunded. Please call us at 407.647.5437 if you have any questions.