Shipping & Returns
RETURN & EXCHANGE POLICY
At tugboat & the bird online, your satisfaction is our top priority. All items are inspected thoroughly for flaws prior to shipment. If you are unsatisfied with your items for any reason you have 30 days from the date on your receipt to initiate an exchange. Please email firstname.lastname@example.org with your order number to initiate an exchange or if you have any questions. We will gladly exchange your item(s) or issue you a store credit. All sale items and presale items are final sale and cannot be returned or exchanged. No price adjustments will be given for past purchases with sale items.
GIFT RETURN POLICY
All gifts are eligible to be returned for a store credit within 30 days of purchase with the gift receipt. We will issue you a one-time store credit card or coupon code via email for the amount of the gift returned once the merchandise has been returned. Original purchaser’s credit card cannot be refunded. Please email us with any questions.
Our standard flat rate shipping charge is $7.95. All oversized items will be indicated on the website and shipping costs will vary accordingly. Please leave a note on your order for gift wrap and/or expedited shipping requests.